Privacy Policy

Effective Date: July 29, 2026

1. Introduction

Welcome to ANDERCARLS. This Privacy Policy explains how our independent software engineering studio, commercially operated and legally represented by [Anderson Efrain Carlosama Matango] ("we," "our," or "us"), collects, uses, discloses, and safeguards your information when you visit our website (andercarls.com) or use our mobile applications available on iOS, Android, and Huawei AppGallery (collectively, the "Services").

By accessing or using our Services, you explicitly agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access or use the Services.

2. Information We Collect

To provide, optimize, and protect our Services, we collect the following types of information:

• Personal Data: We may collect personally identifiable information, such as your name and email address, only when you voluntarily provide it to us (e.g., when contacting customer support at support@andercarls.com or filling out a secure contact form).

• Usage & Diagnostic Data: We automatically collect telemetric information regarding your interaction with our Services. This includes device identifiers, IP addresses, operating system versions, browser types, and crash reports. This data is fully anonymized, aggregated, and used exclusively to optimize app performance, troubleshoot bugs, and enhance security.

• Device Permissions: Our mobile applications may request explicit access to certain device features (such as the camera, local storage, or push notifications) to function properly. You retain full control and can enable or revoke these permissions at any time through your device's native OS settings.

3. How We Use Your Information

We process your information under the legal basis of legitimate interest and contract fulfillment for the following purposes:

• To operate, maintain, and deliver the core functionalities of our cross-platform mobile applications.

• To respond accurately to your customer support requests and official inquiries.

• To monitor, analyze, and aggregate usage trends to improve the user experience.

• To detect, prevent, and address technical issues, unauthorized access, or fraudulent activity.

4. Third-Party Services & Data Sharing

We do not sell, trade, rent, or monetize your personal information to third parties under any circumstances.

Our Services may integrate secure third-party APIs or SDKs (such as analytics tools, crash reporting services, or payment gateways) to facilitate our operations. These third-party processors have restricted access to your data solely to perform specific tasks on our behalf and are legally obligated not to disclose or use it for any other purpose. However, we assume no liability for the independent privacy practices or data breaches of these third-party services.

5. Data Security & Limitation of Liability

We implement robust administrative, technical, and physical security measures to safeguard your personal information against unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

While we strive to use commercially acceptable, industry-standard means to protect your personal data, we cannot guarantee its absolute security. By using our Services, you acknowledge this inherent risk. To the fullest extent permitted by law, [Anderson Efrain Carlosama Matango] d/b/a ANDERCARLS assumes no liability for unauthorized access, data leaks, or breaches beyond our reasonable control.

6. User Data Rights

Depending on your jurisdiction (including compliance with the Ecuadorian Organic Law on Personal Data Protection - LOPDP), you possess specific rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.

• Right to Rectification: You may request corrections to any inaccurate or incomplete data.

• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data from our active servers, subject to legal retention requirements. To exercise any of these rights, please contact us using the information provided in Section 10.

7. Data Retention

We will retain your personal information only for as long as is strictly necessary to fulfill the operational purposes outlined in this Privacy Policy, to resolve disputes, enforce our legal agreements, or as explicitly required by applicable law.

8. Children's Privacy (COPPA Compliance)

Our Services are intended for general audiences and do not target anyone under the age of 13. We do not knowingly collect or solicit personally identifiable information from children under 13. If you are a parent or legal guardian and discover that your child has provided us with personal data without verification of parental consent, please contact us immediately. We will take swift action to permanently remove such information from our servers.

9. Governing Law & Jurisdiction

This Privacy Policy, and any disputes arising from your use of the Services, shall be governed by and construed in accordance with the laws of the Republic of Ecuador, specifically under the jurisdiction of the courts of Ibarra, without regard to its conflict of law principles.

10. Changes to This Privacy Policy

We reserve the right to unilaterally update, modify, or amend this Privacy Policy at any time to reflect changes in our practices or legal obligations. Any updates will be effective immediately upon posting on this page, indicated by a revised "Effective Date" at the top of the document. Your continued use of the Services following any modifications constitutes your formal acknowledgment and binding consent to the updated policy.

11. Contact Us (Data Controller)

If you have any questions, concerns, legal inquiries, or requests regarding this Privacy Policy or the handling of your personal data, please contact the officially designated Data Controller:

• Legal Entity / Data Controller: [Anderson Efrain Carlosama Matango] (Operating as ANDERCARLS)

• Email: support@andercarls.com

• Location: Ibarra, Ecuador